FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER ONLINE?

1. At the top of any page, click "Levante Collections" and select a department. Then click on any style's photo for details and a closer look at it.
2. To purchase an item, first add it to your SHOPPING CART. Remember to specify the color, size and quantity before you click "ADD TO CART".
3. Each time you add an item to your Shopping Cart, we'll show you its entire contents so far. You can then CONTINUE SHOPPING, or go to CHECKOUT.
4. Before you checkout, we'll ask if you live in New York State. That's just so we can calculate sales tax, if any. At that point, you'll have a choice of ways to place your order.

CAN I PLACE AN ORDER BY PHONE OR FAX?

Yes. During the Checkout process, choose the appropriate form and follow the on-screen instructions.

HOW DO I PAY FOR AN ONLINE ORDER?

We accept credit cards from Mastercard, Visa and American Express. If you do not have a credit card, you can send us a money order for the full amount and we will ship your order immediately upon receipt of money order.

HOW DO YOU SHIP?

Levante USA.Com ships all products via UPS within 3 business days. You will select ground, overnight or 2 day select when adding the item to your shopping cart. Shipments outside of the continental USA typically take longer. We will inform you if an item is out of stock.

HOW DO I CHECK THE STATUS OF AN ORDER?

When you place an order, Levanteusa.com will send you an e-mail message to confirm that your order has been received. We'll process it in 1-3 business days and ship via UPS. You should receive your order in about a week or two. You can check up to the minute information about your account and orders placed by going to "Order Status" and logging in.

If you do not receive the confirming e-mail within 24 hours, or your order within 10-14 days, please contact our Customer Service department toll free at 1-877-4-LEVANTE.

WHAT IS YOUR SATISFACTION GUARANTEE?

We are sure you will be satisfied with any product you purchase at Levanteusa.com. Based on our experience for close to 30 years, Levante has not yet ever received a complaint of defective merchandise. If you have any questions or suggestions, please email to customerservice@levanteusa.com.

IS OUR ONLINE TRANSACTION SECURE?

Yes, if you choose to process your order online WITH security. Ordering online here is safe because this Website uses Secure Sockets Layer (SSL) technology. SSL encrypts all of your personal information so that it cannot be read as the information travels over the Internet. This type of technology is state-of-the-art and is used by every major online store now on the Web. To read more about security and other ordering options, read our Privacy and Security Statement. However, if you still feel uncomfortable, please remember you can always phone (1-877-4-LEVANTE), fax (718.851.7038), or mail your order to Levante USA, 1365 38th St., Brooklyn, NY 11218.

DOES MY BROWSER NEED JAVASCRIPT?

JavaScript is not required in order to browse or shop at LevanteUSA.com. We might use it here and there to make our site more convenient (such as giving you an extra back button), but it's not used by our Shopping Cart process.

WHAT EXACTLY IS A 'COOKIE' AND DO I NEED ONE?

A 'cookie' is an internet device for storing information while you are online. Most shopping sites use cookies to keep track of the contents of your shopping cart (that's how we know your cart belongs to you). The information stored in your 'cookie' while you shop our site disappears whenever you quit your browser.

MY SHOPPING CART HAS DISAPPEARED!

This can happen if you leave our site. You might be able to restore it by using your browser's "back" button (or maybe your software uses an arrow). If you book-marked the site, using the bookmark may do the trick if you return within 48 hours.

HOW DO I GET TO A CERTAIN PART OF YOUR SITE?

You should be able to reach any part of our site by clicking on a menu at the top or at the bottom of your screen. If you're lost, go to "Home Page". But if you have items in your shopping cart, please don't manually retype our home page address (www.levanteusa.com). As you may have noticed, your shopping cart information is stored in that line as you travel through our site, and the information will be lost if you manually retype the URL.

WHAT'S MY SIZE?

Please refer to the size chart on the main menu.

WHO IS LEVANTEUSA.COM?

You'll find a short description of us at About Levanteusa.com.